Help Center

FAQs

Shipping and Tracking

Why is my tracking number not updating online?

How long does shipping take?

What happens if my package is lost or stolen?

What happens if my package contains incomplete or incorrect shipping information?

Where do your products ship from?

What countries do you ship to?

Is it possible for an order to be backorder? If so, what happens?

Returns/Exchanges

What is your refund policy?

How do I return my order?

Sale items

How do I exchange my order?

What happens if I receive a damage or incorrect products?